qantas group cyber security policyqantas group cyber security policy

qantas group cyber security policy11 Mar qantas group cyber security policy

Threats and exploits cant get through, and Umbrella gives us confidence because we know that our users are protected when theyre surfing the internet on or off the network.. QFF regards personal information as its chief business asset and has invested multiple resources to safeguard it. Additionally, after the assessment fieldwork, QFF informed the OAIC that GCSC has since been renamed the Cyber Security and Privacy Committee. A select team within QFF have sole access to QFF member information (e.g. Queensland's First Nations children experiencing domestic and family violence are being harmed - and funnelled into risk-taking and criminal behaviour - by failures in the child protection, youth. Overall, it is a document that describes a company's security controls and activities. The Prime Minister's $230 million Cyber Security Strategy The Australian Crime Commission estimates the annual cost of cyber crime to His appointment as Qantas group CISO was part of a significant revamp of the cyber security function at the airline. Get your free Ratings report to see your custom score, SecurityScorecard Tower 49 12 E 49th St Suite 15-001 New York, NY 10017. Join Qantas Frequent Flyerorsubscribe to Red Email today. taylor farms lemon garlic vinaigrette recipe; hakchi nes classic game list. 4.22 QFF staff have a good awareness of privacy issues. 4.24 Qantas Group General Counsel reports to the Qantas Group Chief Executive Officer (CEO). This process is documented in a Qantas privacy procedure document, which is a high-level internal document that sets out broad privacy obligations. Australia's largest domestic and international airline, Qantas, needed a holistic security solution that would not only protect remote workers, but also support its secure access service edge (SASE) initiative. The need for shared vigilance on cyber issues is supported by formal recognition of employees who help detect attempted cyber scams. simplifies the notice to enhance readability, changes the title from important information to something that indicates to potential members that the notice relates to the collection of their personal information. 4.16 The OAIC noted a strong awareness of privacy and information security issues through its review of relevant QFF policy and procedure documents and interviews with staff. Qantas Airways is an airline that provides the transportation of customers using Qantas and Jetstar brands. Cyber security risk is, at the practical level, the responsibility of the QFF DISO. 4.2 The key findings of the QFF assessment are set out below under the following headings: 4.3 The OAIC has applied its guide, Privacy management framework: enabling compliance and encouraging good practice, to its consideration of the reasonable steps that QFF has taken to address the requirements of APP 1.2. Our approach covers three main areas: operational safety, people safety and operational security. 4.79 Most marketing communications sent by QFF are customised. name, email address, phone number). 3.1 QFF was established in 1987, and had over 11.4 million members in June 2016. 4.63 Staff are required to undertake a thirty-minute online privacy training course, which summarises the law and includes a series of randomly generated series of test questions. [5] Qantas EpiQure was re-branded as Qantas Wine after the assessment. Our Work Well program drives a coordinated approach to maintaining COVID-safe work environments, ensuring compliance with government restrictions and minimising the risk of transmission of the COVID-19 virus between employees, contractors and passengers during operations. The aviation industry continues to face complex threats from individuals and organisations globally. 4.93 QFF uses the Qantas Group-wide privacy policy, also referred to as the Group privacy statement. It also includes a collaborative process for managers to ensure favourable safety, healthcare and support return-to-work outcomes for existing employees with physical and/or mental health conditions, and/or adverse social circumstances. During 2021, the Group was vocal in its support of legislation that will enhance these efforts in future. Protection from these attacks and the It is understood neither Qantas Airways nor Virgin Australia Holdings has a separate cyber-security insurance policy but both have multi-layered security precautions in CHESS also has oversight of risks associated with regulatory compliance. Cyber Security Consultant at Qantas Group Greater Melbourne Area 500+ connections. CHESS also has oversight of risks associated with regulatory compliance. 3.3 Member registration is conducted online, either directly through the QFF website or through a link on a program partner website. QFF has robust and effective privacy practices, procedures and systems, including: 1.4 Additionally, QFFs APP 1 privacy policy adequately describes how the company manages personal information. I have a proven track record of leadership and performance in a range of strategic cyber security, risk, compliance and finance roles while working in the UK, Canada, India and Australia. Cyberspace and its underlying infrastructure are vulnerable to a wide range of risks stemming from both physical and cyber threats and hazards. It is the responsibility of New York State Office of Information Technology Services (ITS) to provide centralized IT services to the State and its governmental entities with the awareness that our citizens are reliant on those services. review of relevant policies and procedures provided by QFF, an analysis of QFFs APP 1 privacy policy. [8] The European Union General Data Protection Regulation (the GDPR), which commenced 25 May 2018, contains new data protection requirements. In addition, Jetstars head of cyber security Yvette Lejins started a broader Group role at Qantas this month as the head of cyber business RAAF Base Curtin to see $244m upgrade; Bonza bound for Tamworth with flights from Melbourne, Sunshine Coast; Podcast: How Lockheed Martin On 2 July 2019, we became aware of a fraudulent website that looked like the Qantas Super login page and used a similar website address. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered. There are multiple safeguards to prevent and detect this activity and on several occasions over the years we have worked closely with law enforcement to apprehend those involved. Coles flybuys and Woolworths Rewards: what is the price of loyalty? You can also use The Emirates Group's CyberSecurity PGP key to encrypt sensitive information that you send by email. For example, the QFF cyber security strategy includes a breakdown of cyber risk, which utilises the QRAG to assess cyber risks and consider their mitigation strategies. 4.7 A Qantas Group policy registry is kept by the Company Secretariat for all Qantas Group policies. Qantas Group also holds monthly direct reporting meetings, and risk is a regular agenda item. However, without this practice being reflected in the documentation underpinning the GCSC, there is a medium risk that the Qantas Group and QFF may not discuss or consider privacy issues, especially where there is a change of personnel sitting on the GCSC. The Group Policies apply to Qantas Group entities and employees in line with the Groups Corporate Governance Framework. The policy is dated to reflect when it was last reviewed. In addition, QFFs information security controls should continue to be regularly reviewed and revisited in order to meet constantly evolving ICT risks related to personal information. January 24, 2017 by AJ Kumar Security policy Security policy is the statement of responsible decision makers about the protection mechanism of a company crucial physical and information assets. The GCSC also monitors, reviews and enhances the compliance of all cyber risk management systems, policies and procedures, protocols and controls with all relevant laws and regulations. Automated reminders are sent to staff who have not completed their mandated refresher or induction training, and to their managers. General Qantas Group IT users cannot access data in QFF systems unless they have QFF authorisation. Executive Summary. The card is posted to the members nominated postal address. 4.100 The OAIC reviewed QFFs online notice relating to the collection of information from individuals against the requirements of APP 5 in order to ensure its compliance. Read about our approach to risk management. 4.57 New projects may also be subject to meetings known as shark tanks. Marketing campaigns are sent to different member lists. The Group has continued to deliver safe aircraft operations through programs such as: The safety and wellbeing of our customers and people is our highest priority. "Qantas isn't just an iconic company, it's one with a long history of embracing new technology," Doniz said. If staff clicked the enclosed link, they were redirected to a notification page informing them that they had failed a phishing test. We ensure the safety and welfare of our people, the protection of our reputation and the maintenance of critical services. All SIAs are recorded in the system and can be recalled or examined as needed. This was a difficult program of work that required careful planning and scheduling. Further detail on this approach is provided in Chapter 7 of the OAICs Guide to privacy regulatory action. These risk management processes allow an entity to identify, assess, treat and monitor privacy risks related to its activities. enable the entity to deal with privacy related inquiries or complaints from individuals. Matt Biber has been working as a Group of Qantas Cyber Security Centre Head (Gcsc) at Qantas for 8 years. Section 1 - Summary. 6.6 For more information about privacy risk ratings, refer to the OAICs Risk based assessments privacy risk guidance in Appendix A. Likely breach of relevant legislative obligations (for example, APP, TFN, Credit) or not likely to meet significant requirements of a specific obligation (for example, an enforceable undertaking), Likely adverse or negative impact upon the handling of individuals personal information, Likely violation of entity policies or procedures. 4.19 A PMP assists with embedding a culture of privacy that enables privacy compliance. All projects require sign-off by Legal and staff are encouraged to approach them early in the process. Some projects may be subjected to this process multiple times. 4.23 QFF Legal has primary responsibility for advising QFF on privacy compliance matters. Qantas Group Policies The Qantas Group has a set of 10 Group Policies, which reflect the Non-Negotiable Business Principles and outline the minimum expected standards across a range of governance areas where compliance is necessary for legal reasons and to protect our brands and reputation. As travel has rebounded, we have restarted activity to those ports (and some new ones) by making sure our partners were ready for flights. The Cyber Cooperation Program and Singapores Ministry of Transport has partnered with the Association of Asia-Pacific Airlines, Qantas Group and EY to support the Aviation Cyber Resilience Project, a series of workshops aimed at building cyber capacity in the aviation industry throughout the Asia-Pacific. The cyber safety of Qantas Frequent Flyers is a priority for us. As the Security Technology Controller, you will be accountable for day to day operational activities across the physical security team including access, surveillance and alarm monitoring services with a focus on Qantas Group ASIC program compliance. We may use your personal information for the following purposes: Qantas Groups policies and business practices over the next 12 months. Human resource and other policies exist at entity or business unit level, which also outline the minimum expected standards for our people in the context of their employment. The Qantas Group is constantly improving its cyber capabilities as part of its overall data and privacy protection. Qantas Frequent Flyer and Qantas could also consider using graphics, videos and other digital formats as a way of clearly communicating to its members how it handles personal information. 4.49 QFF liaises with internal and Group staff, external stakeholders and regulators (such as the OAIC) as needed throughout the process. All relevant materials have been updated and the Qantas Group continues to manage both the data privacy and data security risks in a coordinated way. Qantas EpiQure,[5] Qantas Money, etc). However, the OAIC noted that the policy was complex, and the Flesch-Kincaid test indicated that it would be easily understood by people with an approximate reading age over 25. Number of Employees: 25,000. 4.4 The OAIC also considered its APP Guidelines, which outline the mandatory requirements of the APPs, how the OAIC will interpret the APPs and matters the OAIC may take into account when exercising functions and powers under the Privacy Act, in the privacy analysis below. 5.6 Prior to the OAIC assessment in May/June 2017, the Qantas Group was already expanding its cyber security governance processes and materials to include increased focus on privacy. 4.33 A network of privacy champions across business units within the Qantas Group, including a dedicated QFF privacy champion, would help to identify and communicate privacy risks, as well as good privacy practices, across the Group. 4.13 Qantas has target timeframes for response due dates, including for privacy complaints. Maintaining a regularly updated directory of all of the information assets (including personal information) held by QFF, and where these are stored. The GMC reports to the Board. These are documented in email form and stored on a shared drive. The safety and wellbeing of our customers and people is our highest priority. In ever-increasing times of uncertainty, the resilience of an organisation plays a significant role in effectively meeting market demands and supporting the delivery of strategy. [10], 4.95 APP 1.4 contains a prescriptive list of information that an APP entity must include in its privacy policy,[11] as well as a list of other information that could be included, depending on the circumstances of the entity, to describe how the entity manages personal information.[12]. Queries and access requests are managed on Resolve and are checked daily by customer care managers. The Group has a structured employee wellbeing and mental health program which has the dual focus of understanding and protecting our people from wellbeing and mental health-related risks, along with amplifying the opportunities for our work to positively impact on our wellbeing and mental health. 4.94 The OAIC reviewed this privacy policy against the requirements of APP 1. We brought grounded aircraft back into service, our employees came back to work after being stood down, and we opened or reopened flying to ports that we had not flown to in over a year and to some that had not seen an aircraft in that time. ICT protections, such as firewalls for segregated zones, malware detection software, whitelisting, application patching, encryption of data in transit and regular penetration testing. This includes aviation safety, WHS, environment, security (including cyber security) and business resilience matters. 4.21 The OAIC has developed a PMP template that should assist QFF in the development of a PMP. 4.101 The OAIC found that the QFF collection notice meets the requirements of APP 5, and that it refers readers to the Qantas privacy policy for further information. Protection from these attacks and the potential financial and public reputation implications associated with unauthorised access to the information we hold is key. [8] It is the responsibility of individual business units within Qantas to keep abreast of the legislative requirements that relate to their core business functions. Specifically, the assessment examined whether: 6.4 Where the OAIC identified privacy risks and considered those risks to be high or medium risks, according to OAIC guidance, the OAIC made recommendations to QFF about how to address those risks. Risk assessments are conducted on relevant third party suppliers and we work with them to address any material risks identified. We are at the forefront of improving security outcomes for customers and employees by operating within a security framework that is proportionate, agile and responsive to changing threats and risks across our network. Villanova University Salary Bands, Qantas works closely with the Australian Government and overseas agencies, regulators, law enforcement and its global partners across the industry to proactively monitor and manage threats and risks. It will compile threat forecasts and geopolitical assessments for airline safety/security committees, up to Board level, and will lead the Qantas Londons Heathrow airport last year outlined plans for a 50m project to implement The Qantas Group continues to support key external initiatives under the Australian Governments Cyber Security Strategy, the voluntary ASX100 Cyber Health Check,and joint Commonwealth and private sector meetings, including the inaugural AustraliaUnited States Cyber Security Dialogue to discuss ways to collaborate on better security outcomes.

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