trugym customer service11 Mar trugym customer service
Find out how we combat fake reviews. Literally just paid for a day pass as the website said they were still open at stevenage. Your experience matters. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Thanks. Our gyms come with either a sauna or steam room (some have both!) Lovely gym with great facilities! Generally excellent facilties and equipment though can be a bit busy at times. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' How many stars would you give TruGym? I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Having booked online, I would have expected an email letting me know. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 244 people who've already contributed. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. I paid for a year membership and at that point had several months left. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. i, Be vigilant about their policies. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. This is when we could get in the pool from February. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Companies can ask for reviews via automatic invitations. I've asked for head office details and the staff tell me they don't know it. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Head office failed to respond to emails! Waste of money. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Weights are all over the place. How many stars would you give TruGym? I choose at this time to cancel our memberships and truGym continued to take money from my account. How many stars would you give TruGym? Poor customer service and conflicting information provided by staff! Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. These companies sure know how to work the direct debit magic to help themselves and rip of people. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. | Read 101-120 Reviews out of 258 And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Like a sauna. They put on load music then procede to shout over it. From my experience and many others on the web they dont respond. We use dedicated people and clever technology to safeguard our platform. Bring back Les Mills Body Combat please! Here are 8 tips for writing great reviews. Dreadful management of memberships Id avoid this company and invest elsewhere! Join the 271 people who've already contributed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. Otherwise I would give it a five star rating. why would you not notify any body ? Same as below - Trugym Bromley closed and didnt refund the lost membership. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. A wide variety of equipment to suit your personal needs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Find out how we combat fake reviews. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. THE WORST customer service i have ever had the misfortune to encounter. Your experience matters. Great equipment and when broken is fixed quickly. This gym is great! Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Verification can help ensure real people write reviews about real companies. !Poor service. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Join the 258 people who've already contributed. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. The number for the centre was not being answered, neither were emails. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The floor is never cleaned properly and the water dispenser has mild on it. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. And parking right outside that's free!! If you are looking for fluffy towels and a 5 star experience this is not your place. 2023 Trustpilot A/S. Published on: January 2, 2023. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. 14 Customer Service Resume Examples for 2023. Verification can help ensure real people write reviews about real companies. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. So unprofessional. Verification can help ensure real people write reviews about real companies. !What a disgrace. Find out how we combat fake reviews. Your cars are not safe! townhomes for rent in pg county. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Date of experience: 10 November 2022. Absolutely shocking customer service. Friendly staff always happy to help. so you can relax after your workout. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! this is extremely unprofessional. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. How many stars would you give TruGym? Ive been at this gym for nearly 2 years. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Fuming to be honest. Companies can ask for reviews via automatic invitations. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. If you want a real Les Mills class, or any customer service, go to another gym! a nice open plan gym. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Would definitely recommend to a friend especially with the ladies only facility. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I asked for complaints procedure for head office and that was also denied. Its hard to believe this is actually a trading company (for now!). The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. How many stars would you give TruGym? We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This week i have attended a tone class and a body pump, both were identicle. It does seem that there are other members who have also not been refunded. However, you are likely to be ignored. Worst customer service ever have not had one reply to my messages or calls!! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Great gym, always really clean. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We'll then contact Harlands on your behalf to get this resolved. The staff are always so friendly, helpful and encouraging when you need it the most. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. But I suppose you get what you pay for. Correction: non-existent customer service. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Poor customer service and conflicting information provided by staff! Verification can help ensure real people write reviews about real companies. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Gym was great but suddenly closed down with little more than a note on the door. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. We also ensure all reviews are published without moderation. Voice your opinion today and hear what 263 customers have already said. My contract expired and I cancelled my membership. It's a public swimming baths not a gym. 0 star! Apparently it broke down three years ago and has not been fixed. Other that that-a good gym. Terrible service. Plus, you avoid the $5 phone payment processing fee. Suggested companies are based on peoples browsing tendencies. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. because of this I was able to cancel my contract. not enough space for stretching n exercise. ?TruGym this is unlawful and action is being taken. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. The day before, my payment had been taken. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. | Read 41-60 Reviews out of 241 Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Verification can help ensure real people write reviews about real companies. It does seem that there are other members who have also not been refunded. why is jason ritter in a wheelchair Great gym that everyone feels comfortable and Staff are an asset to the place. We use cookies to ensure that we give you the best experience on our website. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Contact your local truGym via our online contact form. Trugym is just at the level that suits me. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Good luck TruGym you are going to need it! They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Training and fitness levels catered for the individual. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The Stockton site seems to be run on a shoestring. And the price is ok.Over all not impressed with the gym at all. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. You buy cheap equipment and take months to repair broken ones. I use both the free weights, machines and also classes. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Save your money, go elsewhere. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. This suggests to me that they know they are not up to date. How many stars would you give TruGym? Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Staff beyond rude ! 2023 Trustpilot, Inc. All rights reserved. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . I've always felt so welcome at TruGym and enjoy making my daily trips. The showers and changing rooms are always clean and warm. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! They definitely make it difficult to contact them through their website. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Great for all ages, shapes and sizes! trugym customer service. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. My branch shut down down and I never received a membership refund. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. I joined truGym last week in Maidstone. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Companies can ask for reviews via automatic invitations. Awful!! Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. They are now pursuing me for 234 claiming I never cancelled. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. It said I should hear back within 48 hours. The trouble is they use crooks to process their member's payments. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Join the 270 people who've already contributed. Also more weight clamps are needed as there aren't enough for the machines and free weights. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Good luck getting them to answer the phone. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I then get an email in May saying I would be charged 14 per month. Join the 263 people who've already contributed. Absolute disgrace of a place rude obese staff. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. But no way to resolve it. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). They are still charging me 6 months later and now have sent me a bill for over 50!!! Find out how we combat fake reviews. It was ideal as there is a Friday class at 5:30. For the price per month, this is a great gym, it has everything u need and more. All rights reserved. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Staff come across rude and unapproachable. I got nothing. Complaining to TruGym is difficult. Huddersfield gym- horrible service, old gym equipment. But no way to resolve it. TWO WEEKS go by and nothing. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Management is awful only good thing about trugym . The management are useless and very unfriendly. Would definitely recommend to a friend especially with the ladies only facility. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. The staff, although minimal, are friendly and helpful. This seems to be the case for all former members not just me. When it comes to growing a business, reputation is everything. Absolutely the poorest new customer relationships ever!! Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Your experience matters. 2023 Trustpilot, Inc. All rights reserved. | Read 101-120 Reviews out of 262 I bought a membership 4 years ago. I have been trying to contact them for a refund for months and have been completely ignored. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. I also send two emails through to them and I never even received an acknowledgement let along a response. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money.
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