does stubhub refund cancelled events11 Mar does stubhub refund cancelled events
The answer is yes, StubHub is legal. FORTUNE may receive compensation for some links to products and services on this website. McMillan has had a StubHub account since 2017. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. No problem. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. No problem. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Prefer a cash refund instead? [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Worth to consider! StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. If you've purchased tickets, you'll . Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. And new figures show more than half of ticket holders still haven't gotten their money back. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. With the economy suffering due to COVID-19, customers want their money back, from all sides. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Fax: 205.328.7234, 603 Duling Avenue When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Community Rules apply to all content you upload or otherwise submit to this site. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Our mission to make business better is fueled by readers like you. It depends on where they got those tickets. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . The credits are valid through the end of 2022. The fired Google engineer who thought its A.I. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. All Rights Reserved. No. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Ja Morants allegations of aggression off the court, explained. StubHub is offering the retroactive refunds now because the live events industry is opening back up. At regular volume, we can afford to take that risk. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Copyright 2023 CBS Interactive Inc. All rights reserved. This station is part of Cox Media Group Television. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Its important to know your consumer rights when you ask for a refund. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. * 21+ (19+ CA-ONT) (18+ NH/WY). Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Today 3/27 #Stubhub updated their policy for CANCELED events. 2023 Cox Media Group. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. How do I get a refund from StubHub? If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Full buyer Terms & Conditions here. This Rewards Cash is ready to be used right now through the Vivid . Viagogo, a tickets marketplace, bought StubHub in February 2020. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Suite 1800 Financial Center This may include details from your tickets (so be sure to keep them), or information from the event venue. And for that, the law is on your side. February 16, 2021 March 13, 2020 by Brett Goldberg. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Filled out the block for reason. Customer service all the way to your seat, 2000-2022 StubHub. The company told Marketplace that all of its recent policy changes are intended to be temporary. Followhim on Twitter at @ProofHearsay. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. But why is insulin so expensive in the first place? All rights reserved (About Us). StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. If you sell they will reduce or waive the sellers fee. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. That means all of those remaining or yet-to-be-played games hang in limbo. In. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Unless you want a refund. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. and click the Request cash refund button on the appropriate credit. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. McMillan is represented by a Detroit law firm specializing in class actions. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. Terms & Conditions. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. But is StubHub legal? Kimmel says, legally, companies cant just change the rules due to COVID-19. August 20, 2020 / 6:06 PM If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Customers can choose to keep their credits if they like. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. 2020 CBS Broadcasting Inc. All Rights Reserved. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between.
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